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Customer Service Representative


Applications closed Sunday, 25 February 2024

● Be part of a global shipping and logistics firm here in Port Vila

● Permanent full-time position open to Vanuatu Citizens only

● Based in Port Vila

The Organisation

CMA CGM Group is a French shipping and logistics company founded in 1978 by Jacques Saadé. CMA CGM is constantly innovating to provide customers a comprehensive and increasingly efficient service, thanks to new shipping, inland, air freight and logistics solutions.

CMA CGM's mission is to play a pivotal role in the global trade, which is why they aim to create value for our environment, for their customers and for their staff members. An ambition that is built around five strategic pillars of 1) Pursuing maritime development, 2) Offering logistics solutions, 3) Accelerating innovation and digitalization, 4) Developing solutions that are more Respectful of people and of our planet, and 5) Accompanying the Group's staff members. Achieving the right balance and seamless interaction between each of these pillars is the foundation of our growth that is essential for our sustained development."

The Position

The Customer Service Representative will be responsible for:

Being the first point of contact for all customer care enquiries.

Ensuring adherence to responsiveness KPIs on NOVA & Phone queues.

Providing high quality & consistent service to group customers & work towards customer outreach (via regular calls / QBRs / Meetings)

Driving performance in collaboration with internal stakeholder.

Providing Premier / VIP / Elite customer Management – be the Voice of Customer and deliver optimum customer experience.

Essential Selection Criteria

► Strong organizational and administration skills with ability to meet deadlines and prioritize workload

► Previous experience in a customer service role with good computer skills

► Excellent communications skills, both written and oral

► Excellent problem-solving skills with the ability to foster relationships with customers

► Strong telephone etiquette with a strong focus on customer satisfaction

► Able to work autonomously and unsupervised.

Desirable Selection Criteria

► Degree / diploma or equivalent in Logistics / Supply Chain / International Business / Business

► Knowledge of tariffs.

► Knowledge of shipping and or transport industry

Job Description

Apply Online

Applications for this role must be submitted online using the link below.

Do NOT email your application.

Applications closed Sunday, 25 February 2024



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