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Head of Customer Support

Applications close Sun 09 February 2020

● Exciting opportunity to lead a customer support team across global markets

● Contract full-time position open to all applicants

● Based in Port Vila and Overseas travel

The Organisation

TI Securities Limited is a regulated securities dealer based in Port Vila. The company operates the Titan FX brand offering forex and CFD brokerage to traders globally. Titan FX differentiates itself from other brokers by investing in product development and outstanding customer service rather than sales and advertising.

The Position

The role will build a customer support strategy and policies and procedures to ensure excellence and continual improvements in customer services for Titan FX. This person will manage development of customer support staff and performance through training while developing automated processes where appropriate.

Essential Selection Criteria

► Strong demonstrated experience in Customer Support

► Experience in a leading role within a Customer Support team

► Minimum Bachelor's degree in a relevant field or evidence of formal qualifications with equivalent work experience

► Experience with customer service support specific software and proficiency in Microsoft Office

► Clear police record from country of residency and valid passport for travel

Desirable Selection Criteria

► Work experience with international customers and clients

► Experience in developing policies, processes and/or systems to support workflows

► Experience designing and delivering staff training

► Self-confident and strong demonstrated communication and interpersonal skills

Apply Online

Applications for this role must be submitted using this link. Do not email your application.

Please click on the link to apply online and upload your resume.

For further information please contact

Applications close Sun 09 February 2020

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